• Posted on Jan 05, 2023
  • Jobs

Job Title: Head of Installation, Service and Aftersales

Reference: AJ0854

Company: KOMPAN UK

Reports to: Senior Management team and Managing Director

Contact name: Jodie Strong

Contact email: [email protected]


KOMPAN’s mission is to help our customers create healthier and happier communities, and we have done so since 1970. We are market leaders in delivering state of the art playground and fitness sites and we design, produce and install more than 1,000 playground and fitness areas each month across 100 countries – that’s an installation every 44 minutes.  KOMPAN is a world leader in the industry and is now searching for a Head of Installation, Service and Aftersales to support our UK business.

The Role

Our UK operation is looking for a colleague who will be responsible for overseeing a team of Contract Managers, Project Coordinators, Aftersales Coordinators and Inspection and Maintenance Engineers. It is a £40 million business with circa 20 No members of the Installation and Service team.  Key focus for this role will be on delivering high quality projects and you will have full responsibility of all aspects of the Installation and Aftersales business.

Monthly reporting to key stakeholders in Senior Management team and Managing Director.

Your core responsibilities will include:

  • Building a key support network of installation and surfacing partners across the country
  • Maintaining healthy working relationships with support partners
  • Responsible for Health and Safety on all projects and for achieving Health and Safety accreditations
  • Carry out regular site audits together with Contract Managers
  • Overall responsibility working with our Service Manager of our spares, inspection and maintenance business. Utilizing both in house and outsourced services to facilitate these operations for a £2.5 million business
  • Responsible for overseeing the relationship with our third-party logistic partner and our factory in Brno, Czech Republic.
  • You will be commercially responsible for reviewing and negotiating terms of contract with clients

You will work closely with our Finance department to ensure works are completed in a timely manner. Also, you will interact with HQ in Denmark and our factory on any product quality issues, reporting of issues and Product Quality on improvements and timelines for new improvements to be released to market.

The Candidate

  • Must have relevant experience in a similar role, some of which need to be in a managerial and customer relations capacity
  • Experience working in a high-volume multi-project installation business a plus
  • Demonstrated experience in managing multiple-project timelines and budgets
  • Scheduling, project management, and ERP software capabilities
  • Good knowledge of Microsoft programmes, such as Excel and Microsoft Project
  • Strong communication skills with the ability to manage stakeholders across multiple disciplines and international boundaries preferred
  • This position is based in Milton Keynes with domestic travel up to 40%

Let’s Play!

Our mission is to help create happier and healthier communities by designing, manufacturing, and constructing outdoor playgrounds and fitness areas that WOW users to come play, motivate them to stay and come back, and develop children’s and adult’s health and life-skills. Our solutions are made for all ages and all abilities.

Meet the colleagues in KOMPAN https://youtu.be/rM6Y9tJJjrs

How to apply

Our KOMPAN colleagues were not developed overnight. We provide training and mentoring to get your head around this role. Our culture is focused on achieving business goals through teamwork and are determined to be the industry leader in all aspects. Therefore, we are looking for talent who will go on the journey with us. Kompan is an equal opportunity employer and encourage all to apply.

If this sounds appealing to you, we would love to hear from you! Please include a cover letter explaining why you would be a great fit for this role. We interview candidates continuously. Deadline for applications asap. We look forward to receiving your application.

To apply, please email [email protected]