- Posted on Mar 09, 2023
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Jobs
Job Title: Customer Care Co-ordinator
Reference: AJ8066
Company: Miracle Design & Play Ltd
Contact name: Daniel Buckley
Contact email: [email protected]
Due to continued business growth, we wish to recruit a Customer Care Co-ordinator to join our Customer Care team to support our ever-expanding Spare Parts, Inspection and maintenance clients. We offer the opportunity to join an established UK organisation as part of a dedicated technical support and project management team, focusing on delivering service and customer care support.
Key responsibilities for the Customer Care Co-Ordinator:
- Providing a high level of customer service to our existing clients, responding to a high volume of requests for warranty, Inspection, maintenance service and parts orders.
- Maintaining excellent communication with client ensuring timely and pro-active updates
- Ensuring timescales and deadlines are met
- Uploading and running off Inspection reports
- Assisting with collating quotes and chasing costs from suppliers
- Raising supplier purchase orders
- Liaising with sub-contractors and Engineers within the Department
- Arranging delivery logistics
- Raising clients invoicing
- General administrative tasks including phone calls, processing incoming post, filing, general consumable orders.
In order to be successful in the role of Customer Care Co-Ordinator you would:
- Have strong organisational skills and the ability to co-ordinate multiple projects
- Have strong communication skills
- Have strong numerical skills and capabilities
- Have a pro-active and energetic nature
- Have the willingness to take ownership of tasks, problems and queries
- Have the ability to multitask and prioritise a fast paced, dynamic and heavy workload
- Must be I.T Literate
If you are interested in this vacancy then please email your CV and include a cover note as to why you would like to be considered for this position to [email protected]
