• Posted on Sep 20, 2022
  • Jobs

Job Title: Aftersales and Contracts Administrator

Reference: AJ0828

Company: Jupiter Play & Leisure

Based in: Hybrid Working Considered

Contact name: Michelle Douglas

Contact email: [email protected]

Jupiter Play are at the forefront of the Outdoor Play Equipment and Sports Area Industry, pushing boundaries to incorporate technology, inclusion and landscape led design into play spaces throughout the UK. At Jupiter Play we create exceptional outdoor spaces which inspire children, families, and communities to be more active, improving their health and wellbeing.

Jupiter Play are currently recruiting for an Aftersales and Contracts Administrator to provide high quality aftersales support and help deliver the highest quality installation projects.

Role duties include:

  • Provide aftersales support to all customers including logging of cases, quoting of spare parts, and resolving warranty claims
  • Process all aftersales and ancillary product orders on Sage
  • Liaise with suppliers and hauliers to arrange all deliveries for supply and installation orders
  • Provide excellent customer service by answering incoming calls and managing our aftersales inbox
  • Logging all data on the company CRM system, including any calls to clients or suppliers and any other information or emails relating to an opportunity, case, order, or account
  • Support the wider team by providing administrative support during busy periods

The ideal candidate will need:

  • Ability to multi-task in a fast-paced environment and be able to prioritise tasks
  • Extensive customer service experience
  • Experienced Administrator
  • Problem solver with a flexible and can-do attitude
  • Experience of working with CAD layout plans and technical drawings is desirable but not essential
  • Ability to multi-task and adapt to the needs of the business

Our core values define how we work and it’s important that these mean just as much to you as they do to us. They are: –

  • Innovation – We add value to our clients’ projects
  • Commitment – We do whatever it takes
  • Trust – We value relationships
  • Creative – We dare to be different
  • Passion – We love to make a positive impact on our clients
  • Quality – We exceed expectations

Working hours

Monday to Thursday 9am – 5.00pm; Friday 8.30am – 4pm

We will consider part-time applicants (minimum of 25 hours Monday-Friday)

We will consider hybrid working for this role.

Salary: £25,000.00-£27,000.00 per year for full time hours, pro rata for part-time hours

Benefits: Company Performance Bonus, Holiday Reward, Employee Assistant Programme, Benefits Portal

Does this sound like a place that you would like to work?

If so, we would love to hear from you! Please apply by emailing us a copy of your CV along with a covering letter.